Frequently asked questions

Everything customers and service providers usually ask before getting started.

For Customers

How are vendors verified?

We verify identity, trade capability, and profile quality before approval. Ratings are continuously monitored.

Can I trust payments on 10App?

Yes. Payment protection options are built in to reduce risk and improve accountability for both sides.

What if a job goes wrong?

You can report a dispute through support. Our team reviews evidence and works to resolve outcomes quickly.

For Vendors

How do I join as a vendor?

Apply on the vendor page, complete verification, and set up your service profile and availability.

When do I get paid?

Payment timing depends on the selected payment flow and completion confirmation by the customer.

Are there onboarding fees?

Joining is free. Standard platform or transaction charges may apply based on service type.