Privacy Policy

1. Overview

Tendeliver Technologies Ltd. ("Tendeliver", "we", "us", or "our") is dedicated to protecting the privacy of individuals who use our marketplace applications and web platform. This Privacy Policy outlines our data handling practices in accordance with the Nigeria Data Protection Regulation (NDPR) and international privacy principles.

2. Information We Collect

We collect information necessary to deliver trusted marketplace services:

• Contact & Account Details: Name, phone number, email address, physical location, and account credentials.
• Identity Verification Data (Vendors): Government-issued identification (NIN, Driver's License, or Voter's Card), business certificates, and verification photographs.
• Transaction & Escrow Data: Service request details, payment confirmations, milestone authorizations, and payout bank account details.
• Communications: In-app messaging exchanges between customers and artisans, and customer support inquiries.

3. How We Use Your Data

We utilize collected information solely to:

• Connect customers with verified artisans in their local area.
• Facilitate secure escrow transactions and verify job completion sign-offs.
• Prevent fraud, enforce community safety, and conduct vendor background verification.
• Provide proactive customer care and dispute resolution.
• Continuously improve application reliability and booking speed.

4. Information Sharing

Tendeliver does not sell or rent personal information to third parties. We share data only under strictly defined circumstances:

• Between matched parties: Sharing contact and job address details between an approved customer and assigned artisan to complete the booked work.
• Financial service partners: Licensed Nigerian payment gateways and settlement banks for escrow processing.
• Legal compliance: If required by Nigerian law enforcement or court order.

5. Data Security

We implement industry-standard encryption (TLS/HTTPS), hardened database access controls, and restricted staff permissions to safeguard your records against unauthorized access, alteration, or disclosure.

6. Your Rights Under NDPR

As a data subject, you hold statutory rights including:

• The right to request access to the personal data we hold about you.
• The right to correct inaccurate or outdated profile records.
• The right to request deletion of your account and associated records, subject to regulatory transaction retention requirements.
• The right to object to automated processing or direct promotional communications.

7. Retention & Deletion

We retain personal data for as long as your account remains active or as needed to fulfill tax, legal, and regulatory dispute retention requirements under Nigerian law. When retention periods expire, data is securely anonymized or permanently deleted.

8. Privacy Contact & Data Protection Officer

For data requests, privacy inquiries, or account closure, you can reach our Data Protection Officer: