Email Support
support@tendeliver.comWe reply within 24 hours on business days with clear answers from our support team.
Need a hand? Our team is right here to help.
Whether you need help booking an artisan, tracking a marketplace product order, have questions about your escrow payment, or need resolution on a project, we're right here.
Fast response time — under 20 minutes during operations hours
Direct support advocates for escrow verification, bookings & disputes
Mon – Sat (8:00 AM – 8:00 PM) • Sunday & Holidays (10:00 AM – 4:00
PM)
Send a message
We reply quickly via email or WhatsApp
Phone & WhatsApp
+234 (0) 802 716 8244Direct telephone line and WhatsApp chat for quick booking assistance and inquiries.
In-App Live Chat
Available in TendeliverChat directly with our Lagos operations desk in real time while scheduling or managing a job.
Send us a message
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⚠️ Urgent Attention
Something urgent?
If a job in progress has a problem, use the Report an Issue link on the Trust and Safety page for the fastest response.
Report an IssueSupport Desk Hours
- Monday – Friday: 8:00 AM – 8:00 PM
- Saturday: 9:00 AM – 6:00 PM
- Sunday & Holidays: 10:00 AM – 4:00 PM
Common questions
Everything you need to know about booking vetted vendors through Tendeliver.
When you book a vendor, your payment is held securely in escrow by Tendeliver. The vendor only receives payment after you inspect and confirm that the work is completed to your satisfaction.
Every vendor undergoes government ID (NIN) verification, a background check, residential and workshop address verification, and trade skill checks before being approved to accept bookings.
Your funds remain safely in escrow. If a vendor does not show up or does substandard work, report it in the app. We will instantly assign a replacement pro or refund your payment in full.
You only pay the agreed upfront price for your service and a small standard platform fee. There are no hidden charges, no roadside price inflation, and no surprise add-ons.
We currently operate across Lagos (Island, Mainland, Lekki, Ikeja, Surulere, Yaba, Gbagada), Abuja FCT (Maitama, Wuse, Gwarinpa, Asokoro), and Benin City, with rapid expansion to Port Harcourt and Ibadan.
For urgent requests like plumbing leaks or electrical tripping, vetted nearby vendors can be at your door in as little as 30 to 45 minutes. You can also schedule bookings for any future date or time.