How 10App protects you and your money from start to finish.
Every vendor on 10App goes through a verification process. It's not instant, but it's thorough.
We confirm your legal name, address, and phone number using government-issued ID.
We verify your professional credentials, certifications, or past work portfolio.
Our team reviews your profile, rates, and customer feedback over time.
10App holds payment securely until you confirm the job is done.
When you book a job, you fund it through 10App. We hold the money securely. Once you confirm the work is done to your satisfaction, we pay the vendor. If there's a dispute, we mediate to find a fair resolution.
We've got your back. Here's how we handle problems.
Use the "Report an Issue" button in your job details to flag a problem with photos or details.
Our support team reviews your report, photos, and the vendor's response within 24 hours.
We make a fair decision: full refund, partial refund, or resolution with the vendor to fix the issue.