Your peace of mind comes first. On every service & purchase.
Trust is not something we ask you to take on faith. Whether connecting with a vetted artisan for repairs and installations, or purchasing genuine appliances and replacement parts, every transaction is backed by our verification standard and delivery escrow.
Our Trust Guarantee
Artisans & Merchants screened before booking
Identity & NIN Verification
Artisans cross-checked against government registries for full legal accountability.
Verified Merchants & Genuine Parts
Authenticity guarantee on all marketplace appliances, tools, and spare parts.
100% Escrow Protection
Funds stay locked until you test the work or inspect the delivered products.
What every vendor & merchant goes through
Identity verification, so we know who they really are
Every professional must confirm their real legal identity before receiving customer enquiries. We cross-check official government identification against national registries to ensure accountability and physical traceability.
Trade qualification & workshop audits
For specialized technical trades like electrical engineering, plumbing installations, HVAC cooling, and structural repairs, we inspect proof of technical training, apprenticeships, and physical workshop locations.
Merchant verification & genuine product authenticity
We know counterfeit parts and fake appliances plague the Nigerian market. Marketplace merchants are vetted through verified distributor channels, physical store inspections, and clear product return escrows.
Ongoing monitoring of ratings and reviews after they join
Passing onboarding is only day one. We evaluate customer reviews after every completed booking and product delivery. Real client feedback keeps the community transparent, honest, and consistently accountable.
If a vendor is flagged for poor conduct, we investigate. Vendors who fall short of our standard are removed from the platform. This is not a one-time check. It continues for as long as a vendor works with us.
Your money is protected on every service & order
Payments move through Tendeliver, never straight into an artisan's or vendor's personal account upfront. Whether paying for labor on an electrical job or purchasing an air conditioner unit, your money is held safely in escrow until the job is completed or goods are inspected. If anything falls short, our mediation desk steps in.
Something went wrong?
Tell us. Every report is reviewed, and we take action where it's needed.